Privacy Policy

For purposes of this Privacy Policy:

• Applicable Laws means all laws and regulations that MDP Enterprises is required to comply with, including the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).
• Client or you refers to any prospective, new, or existing client of MDP Enterprises, including users of its web application.
• MDP Enterprises, we, or us refers to MDP Enterprises (Pty) Ltd and its subsidiaries, including the MDP Auto web application and AI‑driven services.

This Privacy Policy outlines how your personal information will be used by MDP Enterprises and applies to any data you provide to us directly, through our web application, or collected from third parties. By using our web application or submitting any personal information, you consent to the processing of your data in accordance with this policy.

If you do not agree with any part of this Privacy Policy, please refrain from using our services, as certain functionalities may not be accessible without the necessary data processing consent.

For any questions or concerns about this Privacy Policy, contact our Information Officer at admin@mdpauto.co.za.

We may update this policy for reasons including:

• Enhancements to our web application and AI‑driven features.
• Compliance with legal or regulatory changes.
• Improving transparency and clarity.

Changes will take effect upon publication on our website. It is your responsibility to review the Privacy Policy periodically.

We prioritize your privacy and employ reasonable technical and operational measures to safeguard your personal data. However, it is also your responsibility to protect your login credentials and personal details.

MDP Enterprises is not liable for any loss or damages resulting from unauthorized access due to your negligence or external breaches beyond our control.

MDP Enterprises complies with the Protection of Personal Information Act (POPIA). We process personal information lawfully, reasonably, and in a manner that does not infringe on your privacy rights. Our data processing principles include:

• Accountability – Ensuring responsible handling of your personal data.
• Purpose Specification – Collecting data for specific, explicitly defined purposes.
• Security Safeguards – Implementing measures to prevent data loss, unauthorized access, and misuse.
• Data Subject Participation – Providing you with access to and control over your data.

We may collect the following personal information:

• Name, contact details, identity/passport number, financial information, employment details, and tax‑related data.
• Records of communication with us.
• Details of transactions, including vehicle purchases, sales, and finance applications.
• Vehicle details, including service records.
• Biometric information, such as images, fingerprints, and voiceprints.
• Data submitted via our web application, including AI‑driven interactions and service preferences.
• Information from third‑party providers, credit bureaus, and regulatory agencies.

If you provide third‑party personal data, you must inform them that their data is being shared with us.

• Direct submission via the web application, forms, emails, or calls.
• AI‑driven interactions within our web app (such as AI Dave™ assisting in vehicle transactions and license renewals).
• Website and application analytics (e.g., cookies, tracking tools, and session recordings).
• External sources such as credit bureaus, service providers, and public records.

• Processing transactions, including vehicle sales, purchases, financing, and license renewals.
• Managing your relationship with MDP Enterprises and providing AI‑driven services.
• Fraud prevention, security monitoring, and regulatory compliance.
• Conducting market research and improving our AI‑driven web application.
• Communicating with you about promotions, vehicle deals, and industry updates via WhatsApp and email.

You can opt out of marketing communications by emailing admin@mdpauto.co.za.

MDP Enterprises' AI‑driven services, including AI Dave™, analyze market trends and user inputs to provide pricing, vehicle recommendations, and renewal reminders. While AI assists in decision‑making, all final transactions are subject to human verification. If you believe an AI‑generated outcome is incorrect, you may request a manual review.

Your data may be shared with:

• Subsidiaries, contractors, and service providers assisting in operations.
• Third parties provide services such as roadworthy certification, vehicle repairs, warranty services, and credit arrangements.
• Credit providers assessing finance applications.
• Regulatory authorities when legally required.
• Buyers or sellers in business transactions involving MDP Enterprises.

If you object to such disclosures, please contact us. However, some disclosures are necessary to provide services.

MDP Enterprises integrates with third‑party services such as Payfast (for payment processing), WhatsApp (for notifications), and external dealerships. These services have their own privacy policies, and MDP Enterprises is not responsible for their data handling practices. We encourage users to review the privacy policies of these third‑party providers.

We retain data indefinitely unless you request deletion or unless legal or operational reasons require retention.

You have rights under POPIA and PAIA, including:

• Requesting copies of your data (fees may apply).
• Correcting inaccuracies.
• Objecting to processing or requesting data deletion (subject to legal requirements).

If you believe we have mishandled your data, contact admin@mdpauto.co.za first. If unresolved, you may escalate the complaint to the Information Regulator of South Africa at inforeg@justice.gov.za.

MDP Enterprises is committed to protecting your privacy and ensuring compliance with data protection laws. By using our web application, you acknowledge and accept the terms of this Privacy Policy.